Policies

If you have questions about our B&B accommodations, please review the following policies for information regarding reservations, cancellations, breakfast, smoking, and more, when planning your stay at the Charleston House, Charleston, Illinois.

Please note that violation of policies will result in cancellation of your reservation and removal from the property without refund. Any damages will be charged to the card on file.

Normal guest check-in is at 3:00 p.m. Check-out is any time before 11:00 a.m. on the day of your departure.

Feel free to park on the street in front of the house or behind the house in which the Charleston House has a very large private parking lot (12+ cars). Please avoid parking in the driveway at any time for easy accessibility for all guests. 

No, but a valid credit is required to secure a reservation.  

Just like a lot of small businesses and restaurants in Charleston, if the guest is paying with a card, the guest is responsible to cover the processing cost. This applies to the Charleston House as well. However, at the Charleston House, if the guests decide to pay cash a discount will be applied to the total cost of the room (rate, taxes and fee) 

Best Available Rate Reservations

Regardless of the reason for cancellation, shortening of reservation, moving reservation dates, or early departure: Single room reservations are non-refundable/non-changeable within 24 hours of arrival. Group reservations, full-house bookings, and multiple rooms traveling together are non-refundable/non-changeable within 10 days of arrival. Bookings for special events are non-refundable regardless of when a cancellation occurs.

• This cancellation policy also applies to reservations canceled due to weather.
• If you are concerned that you may not be able to make your trip for any reason or just want a little extra peace of mind, we suggest you book your stay that includes the Travel Protection insurance.
• If cancellation is due to official travel restrictions issued by federal, state, or local government, we will issue a Credit Voucher to be used within 12 months of the issue date.

Yes, as Covid-19 is now a well-known risk to travel, the above cancellation policy is in effect. We suggest all guests book their stay with our Travel Protection insurance. 

Yes, but they must be accompanied by an adult guest who must be 21 years of age or older. The Charleston House does not offer cribs/pack in plays or highchairs. 

Breakfast is served at 8:00 a.m. - 9:30 a.m. in the dining room and will include a variety of seasonal offerings. It is a full, hot breakfast, and you will not leave the table hungry!

For those guests who prefer to have a private dining experience, we offer in-room breakfast for $25 per day. This will be served between 8.30am and 8.45am.

With advance notice, we are more than happy to accommodate most dietary restrictions or food sensitivities.

For the comfort and safety of all our guests, pets are not allowed. We are happy to recommend local kenneling services if you should need that.

Illinois regulations stipulate that smoking of any sort is not allowed anywhere indoors, insidSmoking is prohibited within 15 feet of windows or doors. 

Guests are responsible for all damage to the property that is deemed outside of normal wear and use. While it is understood that occasional accidents do happen, it is the responsibility of our guests to use items in a manner that is consistent with proper use and handling of such items. Should the damage affect the property’s ability to rent any room in the future, guests will be financially responsible for any future loss of business as well. This includes stains to any linens. So using any of the Charleston House white lines for cleaning up spills such as coffee, soda, juice, wine, or even removing make up is not acceptable and will be charged to cover the cost of the linen and shipping. Agreeing to the policies give the Charleston House their complete right to charge the card on file to cover for any damage or stolen items that belong to the Charleston House. 

If the reservation was made through a 3rd party booking site (Airbnb, Booking.com, Expedia) this company will immediately be informed about the misuse of the Charleston House property. It would be the discretion of the 3rd party company to use the appropriate consequences to the guest's account. 

Any excessive cleaning required upon guest departure will result in a minimum cleaning fee of $100, plus an additional charge of $60/staff hour. Our expectation is that guests will leave the property in the same condition it was in upon arrival.

There are very few minimum night stay requirements. Dates where we have a minimum night stay requirement are clearly noted within our booking engine.

Like most lodging properties, we adjust our rates daily to reflect the demand for the property. Peak rates are generally during the summer, on weekends, holidays and special events.

The House Mother's Suite is the only guest suite that is located on the first floor. The other two guest suites, the Parker and Morton Suite are located on the second floor. These conditions may make the property inaccessible to some guests with moderate to severe mobility issues. We apologize if this creates a limitation for any prospective guest.